All audience examples

You want to understand
what follows physicians home.

What fills the evening after clinic? What would make a difference? Follow a Sensagram with Dr. Nadia Okafor, an internist who has worked at Lakeshore for nine years.

Illustrative scenario
Lakeshore Medical Group
(Fictional)

9:41
LLakeshore

Text Message · SMS
Today

You told us work is following you home. Help us understand which tasks take the time and what would make a difference. A short voice or text conversation.

sensagr.am/your-check-inReply STOP to opt out.
1 / 8

Scroll to follow Nadia’s conversation.

Begin with the work that follows her home.

Lakeshore invites Nadia to explain the work behind her physician-survey response. She can answer by voice or text, on her schedule.

Statistics hidden for groups <6.

Start with a measure.

Nadia rates after-hours inbox and charting burden 5 out of 5. The rating opens a conversation about the underlying experience.

Follow the rating into an evening.

The follow-up asks about a recent evening, leaving room for Nadia to describe the tasks and the time they take.

Hear what fills the 90 minutes.

Nadia describes work she believes does not need physician judgment. Her answer gives the team specific points to review.

Ask what has already been tried.

The next question explores Lakeshore’s earlier response to inbox work and what changed in Nadia’s clinic.

Find the gap between a plan and practice.

The promised protocol never reached her clinic. Nadia also says no one returned to ask whether the initiative helped.

Bring useful help into the same Sensagram. optional

Nadia can explore approved practice resources or prepare questions for her clinical and nursing leads.

See whether the guidance landed.

A learning check helps the team see whether the approval process for changing task ownership is clear.

Try the question on the phone.

Figure out how pervasive the problem actually is.

The Insight Agent prepares reports for the teams deciding what to do next.

Physician experienceCampaign workspace
Insight AgentDraft

Physician Experience Brief

Clinic ends. The inbox doesn’t.

402 of 631 physicians named inbox and charting among their heaviest burdens. 287 named a past fix that was announced but never arrived. Workload and follow-through belong in the same leadership discussion.

Prepared for Health-system leaders

5 report sections selected

Key takeaways

  • 402 of 631 physicians named inbox and charting among their heaviest burdens.
  • 287 of 631 described a past fix that was announced but never arrived.

Insights

  • After-hours inbox burden402 / 631physicians
  • A fix announced but not received287 / 631physicians
  • Primary care comparison201 / 248primary care physicians

Transcripts and quotes

“…I opened the inbox at 8:15… I finished at 9:45. So 90 minutes, and nothing in there needed a physician. That's the part that gets me. It's not the hard cases. It's the volume of things that shouldn't be mine.”

Response LMG-204 · De-identified transcript

View Nadia’s conversation

Listening reel

Computer-voiced excerpts

“There was an inbox initiative announced in the spring, with a slide deck and a committee. In my clinic nothing changed. We never got the RN protocol that was promised, and nobody came back to ask whether it helped.”

Text preview for a computer-voiced reel. Original recordings stay private.

Suggested next steps

  • Name a clinical and operational owner to review inbox task routing.
  • Check whether the promised RN protocol reached each clinic.
Insight AgentDraft

Physician Experience Brief

Which inbox tasks need a physician?

402 of 631 physicians named inbox and charting among their heaviest burdens; 287 described a past fix that never arrived. Bring the reported tasks to local leaders to review clinical judgment, coverage and ownership.

Prepared for Practice teams

5 report sections selected

Key takeaways

  • 402 of 631 physicians named inbox and charting among their heaviest burdens.
  • 287 of 631 described a past fix that was announced but never arrived.

Insights

  • After-hours inbox burden402 / 631physicians
  • A fix announced but not received287 / 631physicians

Transcripts and quotes

“…I opened the inbox at 8:15… I finished at 9:45. So 90 minutes, and nothing in there needed a physician. That's the part that gets me. It's not the hard cases. It's the volume of things that shouldn't be mine.”

Response LMG-204 · De-identified transcript

View Nadia’s conversation

Listening reel

Computer-voiced excerpts

“There was an inbox initiative announced in the spring, with a slide deck and a committee. In my clinic nothing changed. We never got the RN protocol that was promised, and nobody came back to ask whether it helped.”

Text preview for a computer-voiced reel. Original recordings stay private.

Suggested next steps

  • Sort the reported inbox tasks by clinical judgment and routing questions.
  • Review protocol, coverage and ownership gaps with clinical and nursing leads.
Insight AgentDraft

Physician Experience Brief

Shared workload. Local decisions.

402 of 631 physicians named inbox and charting among their heaviest burdens. Within the primary-care group, 201 of 248 named after-hours inbox burden. Use those findings to frame shared learning, with staffing and protocol decisions staying with each health system.

Prepared for Association leaders

5 report sections selected

Key takeaways

  • 402 of 631 physicians named inbox and charting among their heaviest burdens.
  • 287 of 631 described a past fix that was announced but never arrived.

Insights

  • After-hours inbox burden402 / 631physicians
  • Primary care comparison201 / 248primary care physicians

Transcripts and quotes

“…I opened the inbox at 8:15… I finished at 9:45. So 90 minutes, and nothing in there needed a physician. That's the part that gets me. It's not the hard cases. It's the volume of things that shouldn't be mine.”

Response LMG-204 · De-identified transcript

View Nadia’s conversation

Listening reel

Computer-voiced excerpts

“There was an inbox initiative announced in the spring, with a slide deck and a committee. In my clinic nothing changed. We never got the RN protocol that was promised, and nobody came back to ask whether it helped.”

Text preview for a computer-voiced reel. Original recordings stay private.

Suggested next steps

  • Compare reported workload themes across practice settings.
  • Convene shared learning on inbox routing, with local teams owning changes.

Report preview · continues below

Put the findings to work.

Physician experience · Source findings

Built from the campaign findings.

402 / 631Physicians · inbox and charting burden287 / 631Physicians · a fix that never arrived

Policy Agent

Proposed
Inbox workflow reviewProposed agenda

For a clinic-owned discussion

Review inbox
routing together.

Start with the tasks

Which requests arrive after clinic, and which need physician judgment?

Review roles and coverage

Clinical, nursing and informatics leads review responsibilities, coverage and exceptions.

Check what reaches the clinic

Name an implementation owner and a way to check whether an approved change is used.

Clinical and nursing leaders approve any protocol change.

Clinical, Nursing & Informatics Leadership reviews

Training Agent

Proposed
Practice TeamLearning Cards

Learning set

Bring inbox work to the practice team.

A short learning set built around approved workflow information and the team’s routing questions.

6 learning cardsProposed
Practice Education Lead reviews

Communication Agent

Drafted
Physician Experience Lead reviews

Illustrative drafts. Clinical, nursing and operational owners review the details and approve changes before use.

Sensagram Pulse Agent

Drafted · Not scheduled

Show physicians what changed and find out whether it helped.

The Pulse Agent drafts a follow-up Sensagram that checks whether the approved change reached their clinic and asks what is different after hours.

Original findingsWork after clinic.
A fix that never arrived.Follow up once the approved change is in use.
  1. 1
    How confident are you that your clinic is now using the approved inbox workflow?
  2. 2
    Walk through a recent evening. What changed, and what still follows you home?

Start with a question your team needs to answer.

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