Your members are already telling you what’s broken — in call center complaints, in grievances, in disenrollment. Sensavera gives them a better way to share, and gives you structured insight you can actually route to the right team to take action.
An AI-moderated voice conversation that captures what members experience, in their own words. 5 minutes. No app. No survey fatigue.
See how it works →Sensavera supports different priorities with the same source of truth.
See what’s underlying any low CAHPS score: in the member’s own words.
Find out which call center, onboarding, prior auth, etc. flows are creating problems.
Know which vendors, providers & teams are creating issues before your next contract renewal.
Trace a low Star rating back to the specific process, strategy, etc. that’s the root cause, and fix it!
Every conversation is transcribed, analyzed, and synthesized into intelligence your teams can engage with immediately.
Automatic pattern detection across hundreds of conversations. See which issues come up most and what’s driving them.
Audio clips and quotes that bring member experiences to life in vendor reviews, board meetings, and ops discussions.
Specific, ranked suggestions tied to call center operations, prior authorization workflows, vendor performance, retention and more.
Exportable synthesis reports designed for executive leadership, board presentations, and vendor accountability conversations.
Member insights are critical to driving change, but incredibly hard to capture at scale. Surveys often miss the story. Live interviews are tough to scale. We built Sensavera to give you both: depth and reach.
We’re working with a select group of health plans to pilot Sensavera. Request a demo to see a live AI-moderated member conversation and the insight dashboard.
We'll respond within one business day.