Get the richness of an interview, with the reach of a survey, to get valuable insights you can act on. That’s a sensagram.
A record of what a member experiences.
Captured in their own words.
5 minutes of natural conversation (and smart follow-ups) tells us what happened, what’s the problem, and what needs fixing.
Then, we deeply analyze 1,000s of such sensagrams across your population, find the patterns, the friction, and the opportunities.
A live demo of how we capture insights.
It sounds like getting your CPAP replacement masks has been frustrating, especially the 90-day wait. How are you dealing with that now? And have you connected with anyone at your plan about this?
90-day CPAP mask replacement policy is creating frustration and workarounds. Member at risk of switching plans.
Surveys give you scale without depth. Focus groups give you depth without scale. No tool has closed that gap.
Questions on the standard CAHPS 5.1H survey.¹ Patients pick from pre-set options. What they really needed to say? There’s no box for that.
Per focus group session.² Rich, but small sample size and time-consuming to put together and analyze.
Of patients never respond to CAHPS at all.³ Their workarounds, silent exits, and unscreened social needs never enter the data.
¹ AHRQ CAHPS 5.1H Health Plan Survey, 2025 • ² Drive Research, 2026 • ³ AHRQ CAHPS Survey; Oregon Health Authority, 2025
Patients share in their own voice. Your team gets structured, actionable insights.
Receive a text, email, QR code. One tap opens a mobile-friendly conversation. No app, no login.
Clear questions, answered by voice. Simple controls keep things comfortable and smooth.
We reflect back what we heard and ask a relevant follow-up. This guides and opens up the conversation.
A thank-you text after the session invites them to share anything else, anytime. The channel stays open.
Describe your research objectives. We collaborate with you to craft the optimal questions, follow-up & strategies.
Identify your audience, configure incentives, and deploy. Integrate into existing touchpoints or run standalone.
Live dashboard shows completions, themes, and individual responses as they come in. Drill into any conversation.
AI-generated reports with themes, verbatims, and operational recommendations ready for leadership.
A survey would have captured a 2 out of 5 satisfaction score. A call center recording would have captured one of the three calls this member made.
Sensavera captures the full story. The follow-up surfaces what matters most.
$85/month out-of-pocket for supplies their plan already authorized. Recoverable member. Fixable vendor process.
Frustrated → resigned. High disenrollment risk.
Choose your lens. See what Sensavera unlocks for your team.
Supercharge cumbersome surveys and focus groups with voice-first insights. See how Sensavera drives CAHPS improvement, operational efficiency, and retention.
Learn more →Capture what patients actually experience — at discharge, post-discharge, and in real time. Structured insights your operations, management & PX teams can act on.
Learn more →Regulators, delivery systems, purchasers, & foundations. One voice platform gives every stakeholder the experience data they need to take action.
Learn more →Understand what patients really think about their visit, from scheduling to chairside. Voice-first feedback helps improve your patient experience and grow your practice to the next level.
Request a demo and we’ll walk you through a live AI-moderated patient conversation, from voice capture to actionable insight.
We'll respond within one business day.