Privacy Policy

Last updated: February 16, 2026

Introduction

sensavera ("we," "us," or "our") operates the sensagram platform, an AI-moderated voice conversation service designed for health plan member intelligence. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, platform, and services.

sensavera primarily operates as a business-to-business (B2B) service provider. Health plans and other organizations ("Customers") use sensagram to gather insights from their members. When we process member data, we do so on behalf of and under the direction of our Customers.

Information We Collect

Information from health plan members

When members participate in a sensagram conversation at the direction of their health plan, we may collect:

• Voice recordings — audio captured during AI-moderated conversations
• Transcriptions — text generated from voice recordings
• Conversation metadata — duration, completion status, and timestamps
• Device information — browser type, operating system, and screen size

Information from Customer accounts

When health plan administrators create and manage accounts, we collect:

• Account details — name, work email, organization, and role
• Usage data — login activity, feature usage, and dashboard interactions

Information collected automatically

When you visit our website or use our platform, we automatically collect:

• Log data — IP address, browser type, pages visited, and referring URL
• Cookies and similar technologies — as described in the Cookies section below

How We Use Information

We use the information we collect to:

• Provide and operate the sensagram platform, including AI-moderated conversations
• Generate insights, theme analyses, and reports for our Customers
• Improve our AI conversation models and service quality
• Communicate with Customers about their accounts and our services
• Ensure security and prevent fraud or abuse
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell personal information. We may share information in the following circumstances:

• With Customers — health plans receive insights, transcriptions, and reports derived from their members' conversations. Customers own the data collected from their members.
• Service providers — we work with trusted providers for hosting, AI processing, transcription, and analytics. These providers are contractually bound to protect your data.
• Legal requirements — we may disclose information when required by law, regulation, or legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect the information we process, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Incident response procedures

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate information
• Deletion — request that we delete your personal information
• Portability — request a portable copy of your data
• Opt-out — opt out of certain data processing activities

If you are a health plan member and wish to exercise these rights, please contact your health plan directly. If you are a Customer, contact us at ashwin@sensavera.com.

California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and how we use it, the right to delete your personal information, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information.

Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors use our site and to improve the experience. These may include:

• Essential cookies — required for the site to function properly
• Analytics cookies — help us understand traffic patterns and site usage

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention

We retain information for as long as necessary to provide our services and fulfill the purposes described in this policy. When a Customer relationship ends, we retain or delete their data in accordance with our data retention schedule and any applicable contractual obligations.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically. For material changes, we will notify Customers via email or through the platform.

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