For pharma
Patient voice, at the scale your evidence requires.
Surveys answer the questions you thought to ask. Advisory boards go deep, but often with a dozen or so patients. Sensavera adds the depth of an advisory board at the reach of a survey: supportable patient evidence you can route, cite, and defend.
“My refill is supposed to arrive Tuesday, but I never know until the shipping text comes. I keep the whole day clear for delivery, and spend my lunch break calling the specialty pharmacy if there’s no tracking number.”
“I send it to my sister’s house, then drive forty minutes after work. She gets it into the fridge for me.”
Sends delivery friction and family workarounds to the teams that design distribution and patient support.
“I do the shot Sunday night, after dinner, when I know my husband will be home. I ice my leg for twenty minutes, then he counts down because I still can’t get myself to press the button. The nurse was lovely, but the demo made it look easy.”
“I wait until he can sit with me, even if that’s Monday night. I just can’t do it alone.”
Sends injection hesitation and home-support needs to the device-training and adherence teams.
The journey between prescriptions
The friction hard to capture.
Prescription written, prior auth cleared, product shipped: your systems record all of it. What they never record is the day the patient spent waiting for it. Between prescriptions, patients carry that alone, and sensagrams listen there, in their own words, on their own time. Every milestone below comes from one of the two conversations above.
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Weeks 1–4
Prior auth, hub enrollment call, first shipment
“I keep the whole day clear for delivery.”
Home for delivery · 0:46
OwnerPatient Services
OutputPatient support program design
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Week 4
First self-injection at home
“I still can’t get myself to press the button.”
Injection hesitation · 1:07
OwnerMedical Affairs
OutputDevice training and adherence support
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Weeks 5–7
The silent gap between doses
“I wait until he can sit with me, even if that’s Monday night.”
Waiting for support · 2:24
OwnerHEOR
OutputTreatment burden (PFDD)
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Week 8
Refill two, and the decision to keep going
“I send it to my sister’s house, then drive forty minutes after work.”
Family delivery workaround · 2:41
OwnerMedical Affairs
OutputVerbatims for the patient-journey dossier
Capture lived disease burden and treatment experience to inform endpoint selection, protocol design, and decentralized-trial planning.
Hear from patients in your Patient Support Program on a recurring basis: adherence friction, side-effect management, financial burden.
The evidence layer
From conversation to evidence your reviewers can trace.
A sensagram, from sensa (experience) + gram (record), is an AI-moderated, human-guided voice conversation with one patient. Every one is transcribed and synthesized, with each finding traceable to the patient who said it, and to the terms they consented to, so Medical Affairs, HEOR, and Clinical teams can each draw on the same conversations.
The specialty-pharmacy conversation, continued
Shipment-day uncertainty drives missed workdays and family workarounds; patients want a delivery window, not a delivery day
Refrigeration handoffs outside the home appear in 1 in 6 delivery workarounds; verbatims available for the patient-journey dossier
Traceable to the original audio, with consent terms tracked per finding.
Pattern detection across hundreds of conversations: which experiences cluster by indication, line of therapy, and comorbidity.
Documented interview guides, consent terms, and human review, for your teams to assess and use in approved contexts.
Audio clips and quotes that bring patient experience to life in medical communications, HEOR dossiers, and payer engagement, delivered with the provenance and consent documentation your review committees require.
Qualitative patient experience data designed to align with the FDA’s PFDD guidance series: sampling, interview-guide development, and coding documented so the methodology can be examined, with traceable transcripts.
Exportable synthesis built to move between Medical Affairs, HEOR submission packages, and Clinical Operations protocol design.
Pharmacovigilance & patient safety
Conversations about treatment surface adverse events. We plan for that.
Systematically eliciting treatment experience will produce reportable information. That’s a property of real listening. We engineer for it up front, so it shows up in your reconciliation report, not in your audit.
AE flagging
Mentions of potential adverse events or product complaints are flagged in the transcript and escalated for human review, not left for someone to find later.
PV intake, on your timeline
Flagged mentions are forwarded to your pharmacovigilance intake within contracted timelines, with reconciliation reporting for your safety and quality teams.
Consent that holds up
Patients are told up front they’re speaking with an AI moderator and how their words will be used, and every finding stays traceable to its consent terms.
Questions
Questions pharma teams ask.
Do patients need an app, or does someone call them?
Neither. Patients open a link or scan a QR code and talk on their phone, tablet, or computer, on their own time. Nobody calls them.
Is this promotional activity?
Sensagrams can be configured as non-promotional patient-experience research. Your medical, legal, regulatory, privacy, and PV teams approve the purpose, the guide, the boundaries, and the downstream uses before anything fields.
What happens if a patient mentions a side effect?
Mentions of potential adverse events or product complaints are flagged, escalated for human review, and forwarded to your pharmacovigilance intake within contracted timelines, with reconciliation reporting.
Can Medical, HEOR, and Clinical share one dataset?
Where the protocol, consent, and permitted-use terms allow it, teams work from one shared dataset. Your reviewers set the boundaries.
Ready to hear what patients on your therapies are experiencing?
We’re partnering with a select group of Medical Affairs, HEOR, and Patient Services teams to pilot Sensavera. Request a walkthrough to see it live.