Get the richness of an interview, with the reach of a survey—and insights you can act on. That’s a sensagram.
A record of what a member experiences —
in their own words.
5 minutes of natural conversation and smart follow-ups tells us what happened, what members need, and how you can help.
Then, we deeply analyze 1,000s of such sensagrams across your population, find the patterns, the friction, and the opportunities…
A live demo of how we capture insights.
It sounds like getting your CPAP replacement masks has been frustrating, especially the 90-day wait. How are you dealing with that now? And have you connected with anyone at your plan about this?
90-day CPAP mask replacement policy is creating frustration and workarounds. Member at risk of switching plans.
There is a 25-point gap¹ between how plans perceive member experience and how members actually feel. Current approaches each leave critical blind spots.
Average response rate for CAHPS member surveys.² You get a score. You don't get the story behind it.
Per moderated session,³ with weeks to recruit and synthesize. Rich insight, but a tiny sample. Tough to build a strategy from that.
You only hear from members who picked up the phone. What about those who gave up, found workarounds, or silently disenrolled? The most important signals come from conversations that never happened.
¹ HealthEdge Payer Survey & Consumer Study, 2025 • ² AHRQ CAHPS Survey; Oregon Health Authority, 2025 • ³ Drive Research, 2026
One platform, two sides. Here's what it looks like for your members and for your team.
Members receive a text or email. One tap opens a mobile-friendly conversation. No app, no login, no friction.
Clear questions, answered by voice. A timer and simple controls keep things comfortable. Under five minutes.
The AI reflects back what it understood and asks a smart follow-up. That's what gets people to really open up.
A thank-you text after the session invites them to share anything else, anytime. The channel stays open.
Describe your research goals. We collaborate with you to craft the right questions and follow-up strategies.
Upload your audience, configure incentives, and deploy. Integrates into existing touchpoints or runs standalone.
Live dashboard shows completions, themes, and individual responses as they come in. Drill into any conversation.
AI-generated reports with themes, verbatims, and operational recommendations ready for leadership.
A survey would have captured a 2 out of 5 satisfaction score. A call center recording would have captured one of the three calls this member made.
Sensavera captures the full story—and the follow-up surfaces what matters most.
$85/month out-of-pocket for supplies their plan already authorized. Recoverable member. Fixable vendor process.
Frustrated → resigned. High disenrollment risk.
Every conversation is transcribed, analyzed, and synthesized into intelligence your teams can act on immediately.
Automatic pattern detection across hundreds of conversations. See which issues come up most and what's driving them.
Audio clips and quotes that bring member experiences to life in vendor reviews, board meetings, and ops discussions.
Specific, ranked suggestions tied to call center operations, prior authorization workflows, vendor performance, and retention.
Exportable synthesis reports designed for executive leadership, board presentations, and vendor accountability conversations.
Sensavera is designed for the leaders who own member experience, operations, and strategy.
See what’s behind a low CAHPS score — in the member’s own words, not a checkbox.
Find out which call center and prior auth flows create friction — before your next internal review.
Know which DME vendors are creating member friction before your next contract renewal.
Trace a low Star rating back to the specific process that’s causing it — and fix it.
Member insights are critical to driving change, but incredibly hard to capture at scale. Surveys miss the story. Live interviews don’t scale. We built Sensavera to give you both—depth and reach.
We're working with a select group of health plans to pilot Sensavera. Request a demo to see a live AI-moderated member conversation and the insight dashboard.
We'll respond within one business day.